2535 132nd Avenue
Hopkins, MI49328
Phone: (269) 793-0100
brenners@brennertours.com

Information/Policies & Procedures

Reservations made easy

No time to call? No problem, just mail your reservation/deposit and Brenner’s will take care of the rest.

Departure Points for Brenner Motorcoach Vacations

MICHIGAN: Allegan, Grand Rapids, Holland, Kalamazoo, Martin, Battle Creek
INDIANA: Middlebury, South Bend, Fort Wayne.
Although every effort is made to accommodate each traveler, pick up at every departure location may not be possible on every tour. Routing is determined two weeks prior to departure based upon the direction the tour is traveling, the number of people to be picked up, first-day attraction arrival times and the federal law mandating the number of hours a driver may spend driving. If you choose to leave your vehicle at at departure point for the duration of your vacation, please inform someone at that location. This is your responsibility and not that of Brenner Vacations. Please park out of the way rather than in the prime parking area near the entrance to these establishments. Be aware that neither the establishment nor Brenner Vacations can accept responsibility for vehicles left parked in the designated areas. We encourage you to arrange for someone to pick up and return your vehicle at the appropriate time for longer vacations.

IMPORTANT NOTE

The 2006 tour prices listed are based on the currency exchange rate in effect. All tour prices are subject to revision in the event of a fluctuation in tariff, currency rates, gasoline surcharges or other factors which are beyond our control. Every effort has been made to publish accurate pricing. Prices are quoted in U.S. dollars. We reserve the right to vary itineraries and substitute facilities, hotels or events of equal or better quality if necessary.

NEW TELEPHONE NUMBERS

Phone 269-793-0100
Remember… There is no risk in booking early…the risk is in waiting!

How to Make a Reservation

Complete a reservation form and mail it to us along with your deposit OR mail us your name, address, phone number, the tour name and date, departure date and deposit.

Deposit Due Date

Only a deposit will hold your reservation. Each tour has a deposit listed. Your deposit is due within five (5) days of making your reservation. Motorcoach Vacations Escorted by Brenner Some exceptions may apply. See itinerary.
Deposit due at time of reservation.
1- 3 day tours: $20
4 - 10 day tours: $150
11 and longer: $200
In most cases, balance is due 50 days prior to departure. Fly-Away Vacations Exceptions apply. See tour itinerary. At time of reservation $400-$600. Balance due 90-120 days prior to departure. Surcharges, taxes and fees may be added by the carrier. Air, Cruise and Rail Vacations Exceptions apply. See itinerary for details. At time of reservation $800. Balance due 90-120 days prior to departure unless specified otherwise. Surcharges, taxes and fees may be added by the carrier.
Upon receipt of your final payment we will send to you approximately ten days prior to departure your final information. For Motorcoach and Fly- Away Vacations escorted by Brenner, this includes your departure and return location and times, baggage tag for one large suitcase per person, a hotel list and any pertinent information.

Escorted by Partner

Brenner operates some vacations with qualified and trusted Partners. We choose to partner only with those companies who offer the same quality of travel opportunities we are accustomed to, and have a solid, secure background. Our Partners use only highly qualified Escorts.

Inspirational Moments

On Brenner-Escorted Motorcoach and some Fly-Away Vacations the Escort begins each morning on the coach with a brief devotional and prayer. If the vacation includes a Sunday, we try to include a worship service at a local church for those who wish to attend. Occasionally because of the location or schedule, a short worship service will be conducted on the coach. The devotionals and worship services are appropriate for people of all denominations.

The Gift of Travel

For a family member or a special person, give the gift of travel.We guarantee it to fit! Call Brenner Vacations for information about a Gift Certificate. They are available in any amount and may be used on any Brenner Vacation.

Travel Protection Cancellation/Interruption

Upon receipt of your deposit, this information will be sent to you with your confirmation. It is your decision when to purchase coverage. We recommend the purchase of travel protection within seven days following your deposit. The self-mailer form and enrollment fee are sent to the provider, not to Brenner Vacations. We strongly suggest protecting your investment by purchasing travel protection.

Eligibility

Tp fully enjoy your vacation you should be in good physical and mental health. If you have any physical or mental limitations, please advise us of your situation when making your reservation. Travelers who require assistance must be accompanied by an able companion who will provide all necessary assistance. To be fair to all travelers, we reserve the right to decline or remove anyone whose health impacts the safety, welfare or enjoyment of the group. Due to the nature of our vacations, we are unable to accommodate travelers requiring mobility devices other than canes or walkers.

Cancellation Policies for Motorcoach Vacations

In the event you must cancel your reservation, we must be notified as soon as possible by telephone AND also in writing 55 days prior to departure. Applicable refunds will be processed within 15 business days upon receipt of written cancellation. Per person cancellation fees will apply. Less than 55 days prior to departure will result in a refund less any expenses incurred on the travelers behalf for hotels, tickets, etc. which are non-refundable to Brenner Vacations as well as a per person cancellation fee. Some motorcoach tours (Washington D.C., Nashville, New York City packages for example) have a 60 to 90 day cancellation policy. If sharing a room and your partner cancels or leaves, you will be responsible for the difference between double and single accommodations. If you leave the vacation once in progress any refund will be based on actual costs. Refunds will not be made for unused motorcoach transportation, hotels, attractions, tickets, meals, etc. Any refund will be calculated and issued by our office following the return of the vacation. No-shows are ineligible for refund. Cancellation involving motorcoach, air, rail or cruise will result in a fee. We strongly recommend purchasing trip cancellation/interruption protection. In the event Brenner Vacations cancels a tour you will be notified as soon as possible. You will receive a full refund on all monies paid. Cancellation policies involving some motorcoach, air, rail and cruise vary. Brenner Vacations cannot be responsible for cancellation penalties imposed by airlines and other carriers and suppliers. Cancellation of Cruises, Independent Vacations, All- Inclusive Resorts, etc. are subject to the policy of each supplier.

Brenner Motorcoach Vacations Include

A professionally driven, private, deluxe, smoke and alcohol-free motorcoach, equipped with restroom, (once in a while a smaller coach may be used that does not have a restroom), air-conditioning, heat, adjustable lounge seats, stereo and public address system, reading lamps, VCR and tinted panoramic viewing windows. Any other transportation which may apply. A professional, knowledgeable escort. Rest stops approximately every two to three hours. Seating rotation which affords equal opportunity for each traveler to view scenery from different areas of the coach throughout the trip. Baggage handling for one large suitcase per person. Quality hotel accommodations. Additional step-on guides where applicable. Entrance fees for all attractions described in the itinerary.

Not included

Meals not specifically listed. Incidentals (phone calls, etc.) Pre and post tour hotel accommodations. Airport baggage handling. Attractions listed as optional. Excess luggage charges. Gratuities to the Escort, step-on guide or driver and meals.

Travel Requirements

Soon, travel to Canada, Caribbean and Mexico may require a valid Passport. At the time of printing this brochure the requirements are: To enter or leave Canada, it is mandatory to all U.S. citizens to carry proof of citizenship such as a valid passport or original birth certificate or naturalization papers and photo I.D. Non-citizens must have a valid passport, visa or alien card which permits re-entry.

Cruises

Guests arriving at embarkation without proper documentation may not join the voyage and will not be entitled to a refund.

Safety

During participation in tours certain risks and dangers may arise beyond our control including, but not limited to, the hazards of traveling in undeveloped areas, travel by boat, train, automobile, aircraft or other means of transportation; the forces of nature, political unrest and accident or illness in remote regions without means of rapid evacuation or medical facilities. Brenner Vacations will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. It is understood that Brenner Vacations will use its best efforts to ensure that adequate measures are taken.

Cruise and Airline Government Requirements

Under the provisions of the “Border Security Act” adopted by the U.S. government, agents must provide the government with key personal information on its travelers prior to departure. This information had previously been requested at embarkation, however we now are required to collect this information during the reservation process. The Advance Passenger Information System reporting is required by all cruise lines and airlines. Passengers must provide proper proof of citizenship AND proof of identity prior to boarding. Proof of Citizenship consists of one of the following: Passport (preferred); original or state certified copy of birth certificate (photocopies not accepted); Certificate of Naturalization; Certificate of Citizenship. Proof of identity consists of one of the following: valid driver’s license that includes a photograph; government identification card including photograph and physical description. The name on air and cruise tickets MUST match the name on the proof of identity. Any passenger visiting the U.S. on a tourist visa must surrender their I-94 prior to boarding. Those traveling without proper documentation will not be allowed to board and no refund will be issued. If your travel includes air and/or cruise, please complete the APIS form and submit it to Brenner Vacations with your deposit.

Responsibility

Brenner Vacations acts solely as your agent arranging accommodations for your trip. No liability is assumed in connection with any transportation, restaurants or lodging used during these vacations. We reserve the right to cancel any vacation prior to departure, and in such case, our total obligation will be only to refund all payment toward said vacation. The participant agrees that neither Brenner Vacations nor the affiliates shall be liable for any damage, loss (including personal injury, death, and property loss) or expense occasioned by any act or omission of any supplier providing tour services, or any insurer of insurance administrator under the Travel Protection Plan, or any other person. The carriers, accommodations and other suppliers providing tour services are independent contractors and are not agents, employees or servants of or joint ventures with Brenner Vacations. All certificates and other travel documents for tour services issued by Brenner Vacations are subject to the terms and conditions specified by the supplier and to the laws of the countries in which the services are supplied. If, after tour departure, the services included in the tour cannot be supplied or there are changes in the itinerary for reasons beyond our control, Brenner Vacations will arrange for the provision of comparable services. Any resulting additional expenses will be payable by travelers and any resulting savings will be refunded by Brenner Vacations to participants.

Fuel Surcharges

With the rising cost of fuel, there may be surcharges imposed by motorcoach companies, airlines and cruiselines. In the event this occurs, we will need to add these to the cost of the tours affected.

Baggage Disclaimer

Although every effort is made to handle your luggage carefully, we do not assume liability or accept claims for loss or damage to luggage due to breakage, theft or wear and tear through hotel and group carrier handling. Brenner Vacations is not responsible for lost, stolen or damaged articles, including luggage or personal property.

REMEMBER

You may still sign up even if the “book by” or “balance due” date has passed.We accept reservations up until the tour departs based on availability.

NEW TELEPHONE NUMBERS

Toll Free: 877-793-7430
Phone: 269-793-0100
Fax: 269-793-0234
Office Hours: Monday – Wednesday 9:00 am – 5:00 pm
2535 132nd Avenue
Hopkins, Michigan 49328

For your protection… Brenner Vacations is a member of several travel professional organizations. The National Tour Association, the leading group travel association in North America, requires its member to set standards of excellence in conduct and product. Our membership represents high standards of quality and principles of ethics, which insures that you are traveling with an established and reputable company. We are proud members of:

NTA

American Bus Association

Cruise Line International Association

Ontario Motorcoach Association

West Michigan Better Business Bureau

Please remember you may sign up for tours, even though the “book by” and “final payment” dates have past. Based on availability, we will take reservations up until the departure.
There is no risk in booking early… the risk is in waiting!

Phone 269-793-0100